Welcome to Guraindo.
Guraindo is a digital platform that connects individuals and businesses looking for skilled professionals with artisans, technicians, and service providers who offer various services.
This Privacy Policy explains how Guraindo collects, uses, stores, shares, and protects your personal information when you use our website, mobile application, and related services.
1. About Guraindo
Guraindo is a platform designed to help users find and connect with skilled artisans and service providers. Through our platform, users may search for professionals such as:
Guraindo acts as a technology platform that facilitates connections between customers and independent service providers. Unless otherwise stated, Guraindo does not employ the artisans or service providers listed on the platform.
2. Information We Collect
We may collect different types of information depending on how you use Guraindo.
A. Information You Provide to Us
When you register for an account, we may collect information such as:
- Full name
- Email address
- Phone number
- Username & Password
- Profile photograph
- Location (City, State, Country)
For service providers and artisans, we may also collect:
- Business name & skills
- Service categories & experience
- Service area coverage
- Portfolio & work images
- Availability details
- Verification documents
B. Location Information
Guraindo may collect or use location-related information (Country, State, City, locality, or approximate geographical position) to help users find service providers within a particular area.
Location information may be provided directly by you or generated through your device or browser where permission has been granted. You may limit permissions via your device settings, though some features may be restricted.
C. Information About Your Use of the Platform
We automatically collect device type, operating system, browser type, IP address, pages visited, search activity, date/time of access, referral source, app version, and performance logs to improve safety and performance.
D. Communication Information
If you contact us via Email, WhatsApp, In-app messaging, Customer Support, or Social Media, we collect the details in your message to fulfill your request.
3. How We Use Your Information
Guraindo uses your information for operational, security, and communication purposes:
- Create and manage your account.
- Connect customers with artisans and service providers based on location or category.
- Process service requests, bookings, and send notifications.
- Detect and prevent fraud, abuse, or unauthorized activity.
- Provide customer support and send critical service updates.
- Analyze platform traffic, security, and optimize platform experience.
- Comply with legal and regulatory obligations.
4. Information Visible to Other Users
When an artisan creates a public profile, customers may view their Name, Photo, Skills, Service Category, Location, Ratings/Reviews, Portfolio, and Descriptions.
When customers request services, necessary contact and request details are shared with the selected provider to facilitate fulfillment. Users should avoid sharing sensitive personal or financial information publicly.
5. Service Providers Are Independent Professionals
Artisans and service providers using Guraindo are independent individuals or businesses and are not employees or agents of Guraindo. Customers and service providers are solely responsible for agreements, negotiations, pricing, and work arrangements made between themselves.
6. Payments and Financial Information
Payments are processed by licensed third-party payment providers. Guraindo does not store sensitive card information such as full card numbers, CVVs, or PINs.
7. Credits and Platform Transactions
Where a credit system is provided for service providers to access leads or features, transaction records (amount, date, reference, balance) are retained for accounting, security, and support purposes.
10. Data Security
We deploy technical measures including secure servers, password protection, access controls, encryption, and SSL protocols. However, no internet transmission is 100% secure, and users remain responsible for keeping passwords confidential.
11. Data Retention
Personal data is retained as long as necessary to maintain your account, meet legal obligations, resolve disputes, and enforce agreements, after which it is deleted or anonymized.
12. Your Rights and Choices
You have the right to access, correct, update, or request deletion of your personal data, or object to certain processing activities by contacting support or updating profile settings.
13. Account Deletion
Users can request deletion of their Guraindo account. Certain transactional or audit information may be retained as permitted by law for fraud prevention and compliance purposes.
14. Third-Party Links and Services
Guraindo is not responsible for the privacy practices of linked third-party platforms.
15. Children's Privacy
Guraindo is not intended for children who are not legally permitted to use our services.
16. Marketing Communications
You may opt out of promotional emails at any time using the unsubscribe link provided.
17. Reviews and Ratings
Public reviews must be honest, respectful, and free from offensive or misleading statements.
18. User Responsibility
Users agree not to submit false information, fraudulent documentation, or illegal content.
19. Business Transfers
In the event of a merger, acquisition, or asset sale, user data may be transferred with prior notice.
20. Changes to This Privacy Policy
Updates will be posted on this page with an updated "Last Updated" date.
21. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please reach out to us:
22. Consent
By creating an account, accessing, or using Guraindo, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and processing of your information as described herein.